Frequently Asked Questions
- Bringing Your Own Stone
- Placing an Order
- After Ordering
- Getting your jewelry
Bringing Your Own Stone
A palm-sized stone works best, but a smaller stone can work as long as it’s bigger than the size of the finished jewelry you’d like to order. If you think your stone may be too small, contact us with its measurements and we will let you know if it will work.
One benefit of sending a larger stone is that we will keep the remnant after making your jewelry. If you love how your stone turned out, you may want to make more pieces from it!
You can send almost any stone or mineral to make Waystone jewelry.
For the best results, we recommend sending a hard stone that is not easily scratched. Very soft stones that are crumbling, or that you can scratch with your fingernail, will likely result in finished jewelry that is not as durable as you would like. Most small defects like chips, however, can be filled with a clear reinforcing material that you would never even know is there.
We screen incoming stones for toxic minerals, for both our own and your safety. If there is any reason why your stone is not suitable for jewelry making, we will contact you to request a new stone.
If you have a specific stone type that you have a question about, please send us a message before placing your order and we would be happy to help!
Very soft stones that are crumbling, or that you can scratch with your fingernail, will likely result in finished jewelry that is not as durable as you would like. They can work for necklaces and earrings, which do not get bumped into as often. We will contact you if the stone you send is softer than we would recommend.
Generally, a cracked stone will work fine. As the stone has not fragmented, the cracks don’t go all the way through. We will work around the cracks if possible and can repair the stone if it breaks while we’re making your jewelry.
We can’t use organic materials to make Waystone jewelry. There are a few unusual materials that will work, however. And we love to make unique pieces!
Shells and Coral: Fossilized shells and coral will work, but if you found it at the beach, it’s likely an organic material. If you’re lucky enough to have a stone with fossilized shells, that will work!
Bone: Only if it’s fossilized.
Wood: Petrified wood is a mineral, so it will work! Petrified wood makes beautiful pieces.
Brick: Yes! The exterior of a brick is usually hard, while the inside is often soft and porous. If the inside is soft, we will add a clear reinforcing material to make the finished jewelry durable.
Cement: Yes! Some of our favorite pieces have been made from cement.
Placing an Order
When you design your jewelry, you’ll have many options to add free engraving. You can enter a multi-line message, add initials for a monogram, enter the latitude and longitude where you found your stone, or even select an illustration of a tree, flower, mountain peak, or state.
If you have something in mind for your engraving that is not available out of these options, it may be possible to create custom artwork for your jewelry. Please contact us with your request and we’ll let you know if it’s something we can do and whether there would be an additional charge.
Hooray! We can’t wait to see how you've personalized your piece 😊
After placing your order, you will receive a confirmation email from firstname.lastname@example.org with your order number. Please check to make sure the delivery address, jewelry details, and the message for your engraving (if applicable) are correct. Contact us right away if you see any issues!
If you've chosen to bring your own stone, next you'll need to send it to us. If you ordered a pre-paid mailer for your stone, it will ship to the address you specified when designing your jewelry. If you did not order a mailer, you can send your stone to us right away.
Please include your order number when you pack your stone, and ship it to:
Waystone LLC, 4955 Peoria Street, Unit A, Denver, Colorado 80239.
After we receive your stone, you will get a notification that your order is in processing. Jewelry made from your stone typically ships within 4 weeks of receiving your stone. All other jewelry typically ships in 2-4 business days.
Processing time depends on the type of jewelry you’ve ordered. If you’ve chosen to bring your own stone, please send us your stone as soon as possible after placing your order. After we receive your stone, our goal is to ship your finished jewelry within 4 weeks, but we hope to send it sooner! If you have an important occasion coming up, you will have the option to expedite Bring Your Own Stone orders to one-week turnaround for an additional $150 when you design your jewelry.
All other jewelry typically ships in 2-4 business days, and can be guaranteed to ship in 2 business days for an additional $50 fee.
Yes! We know some people need to get their jewelry quickly, so we can move you to the front of the production line for an additional fee. For Bring Your Own Stone pieces, you will have the option to expedite your order to one-week turnaround for an additional $150 when you design your jewelry. All other jewelry can be guaranteed to ship within 2 business days for a fee of $50.
Oh no! Please contact us as soon as possible with your order number and a description of the issue. We can adjust your order as long as your jewelry has not yet been crafted.
You will have the option to enter a gift note while designing your jewelry. We hope they love it!
After placing your order, you will receive an order confirmation that includes your order number. Please include this order number when you pack your stone, and ship it to:
4955 Peoria Street, Unit A, Denver, Colorado 80239
Stones can easily be confused, so please place your order before sending your stone. We can’t hold or return stones that arrive without an order number.
Depending on your location, mailers typically arrive in 3-4 days, but they can take up to 10 days to arrive. The pre-paid mailer will ship to the address you specified when designing your jewelry. If you don’t receive your shipping materials within 10 days, please contact us.
Depending on the size of your jewelry, there may not be a remnant from your stone. If there is a portion remaining, we will keep the remnant in case you want to make additional matching jewelry from your stone.
If you would like your stone returned to you after your jewelry is made, please include a note with your order. We will contact you with an additional shipping and handling charge to return the stone to you.
Getting your jewelry
With all orders, we include a Stone Provenance document certifying that your jewelry was made from the stone you've chosen and showing images of the stone during the jewelry making process.
It will also contain information about your stone including, but not limited to, the stone type, its weight, where you found the stone (if it was collected by us, or if you include that information when placing your order), and whether the stone had any cracks or chips that needed to be reinforced.
We sincerely hope that will never be the case! Your jewelry is custom made to your tastes, and we strive to make a stunning piece out of every stone we receive.
We cannot offer refunds for custom orders, but if you find a defect or are dissatisfied with the workmanship on your jewelry, please contact us so we can provide a remedy.
We use high-quality materials and workmanship so that every Waystone piece will last a lifetime. If your jewelry breaks during normal use, we will repair it for free for one year under our warranty. Broken chains, clasps, and other metal parts can typically be repaired or replaced.
Nature makes the stones, of course. We can’t warrant what nature makes, but in the unlikely event that your stone breaks and you can send all of the pieces to us, a repair may be possible. Additionally if there is a remnant from your original stone, and if the remnant is large enough to make a replacement stone, it may be possible to replace the stone.
We will let you know if a repair is not covered under our warranty and will incur an additional fee.
We cannot repair jewelry that was purchased from other manufacturers.