Waystone Reviews

A
Waystone
Anonymous
Stellar Process

The process of personalizing was stellar, and sending in my found stone to include in the project was made very easy.

S
Waystone
Shelby B.
Zipper pulls

Leslie takes great care picking out the perfect spot on your rocks to frame! Both of the zipper pulls I ordered looked great and I liked that she let me know what type of rocks they were too! Will order from her again

K
Waystone
Karen
The necklace and earrings I ordered arrived today

The necklace and earrings I ordered arrived today - and they’re gorgeous! The rocks I found were nothing special, but were from a meaningful place; Leslie made them into beautiful jewelry that I will treasure! Thank you - I love each piece!!

A
Waystone
Anonymous
Very easy

Very easy experience

M
Waystone
Monica H.
They were wonderful to work with

They were wonderful to work with.Leslie even helped me create a special order item which turned out perfectly

s
Waystone
sethandres
Manufacturing defect; Poor service

I do not recommend ordering from Waystone after my experience:

I ordered a custom Size 10 Signpost Signet Ring and received an item that measured significantly under-size, verifying between an 8.5 and a 9 on a professional jeweler’s mandrel. When I brought this manufacturing variance to the company's attention with photographic documentation, ownership chose to hide behind their rigid "no refunds on custom orders" policy rather than audit their fulfilment metrics.

Instead of offering a clean, guaranteed refund for a clear sizing defect, ownership attempted to lecture me on tool tolerances. They claimed their in-house CNC equipment made a physical error mathematically impossible, despite completely lacking an internal serialized QA logging system to verify the specific piece shipped. They ultimately demanded the item back for an open-ended internal "inspection" to determine fault, while refusing to guarantee a full refund, leaving my order unfulfilled after a multi-week wait.

Once a dispute is initiated, Waystone's playbook is to suggest that a $150–$200 metrology tool from their own floor is the only acceptable device to verify a defect. They will literally photograph a completely different unit from a separate batch to defend their precision, asserting that only they possess the authority to verify the item's dimensions.

Even if they were at 3.4 defects per million, they’d know that every perfect fulfilment is mathematically one step closer to an error. Regardless, the point is that the ring is not a 10 and I’m no longer interested in being a Waystone customer.

If you value precise manufacturing specs and transparent customer accountability, be aware that their internal quality control metrics do not match their premium marketing claims. The transaction is currently under a formal financial dispute, and my order remains unfulfilled.

Hi Seth, I’m very sorry that you’re unhappy with your ring. We replied to all of your emails within 1 business day, and a return shipping label was provided as soon as you informed us that there was a problem. Unfortunately, a standard U.S. tape measure is not accurate enough to detect the small differences between ring sizes, which is just 0.9 mm when you measure the diameter. We did provide you with instructions to use a micrometer to measure the size of the ring if you wished to do so yourself rather than return it to us. As you filed a chargeback for your order with your credit card company, we are no longer able to work with you directly to make this right.

L
Waystone
Louise M.
Collaborative; timely and

Collaborative; timely and responsive

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Waystone
Raina W.
Another 10/10 experience!

I’ve ordered from Waystone before and every time is an amazing experience. There’s nothing better than giving someone a gift you know they will cherish forever because it reminds them of a special place or memory. I love the concept, the quality, the packaging, customer service, thank you for what you do!

J
Waystone
Jennifer E.E.
Super customer service

Super customer service. Item arrived as expected and great quality.

J
Waystone
Jamie G.
I am absolutely in love

I am absolutely in love. My husband saved a perfect rock that my toddler handed him on my favorite beach in winter, and I didn't see a style that felt right on the Waystone website, so they tailor-made something especially perfect. It took 4 months from when they had my stone in hand to me having the necklace in hand, but they absolutely deserve the audience they have that leads to a long wait, and the wait is worth it. The attention to detail is so valuable, from reaching out when something isn't polishing right to collaboratively making new plans, the final product is just gorgeous. Thank you!

K
Waystone
Kora S.
Absolutely stunning piece made with my piece!

Absolutely stunning piece made with my piece! Went above and beyond my expectations! Definitely will buy again! ❤️

C
Waystone
Chris
Cabochon Sapphire

Beverly a Silversmith and Leslie where extremely knowledgeable, helpful and applied their expertise to create an awesome ring. Beverly at Geo Art studio was able to create a regal piece that I wear everyday.

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Waystone
Bob G.
Great job

My mother found a pair of raw pearls that she bought years ago and gave them to me to give my daughter her granddaughter. I wanted to have the maiden earrings for my daughter to have and Beverly did a great job. Her communication back-and-forth was exemplary and I would definitely use them again.

T
Waystone
Timothy P.
A piece of the Himalayas always with me!

Easy process from start to finish!
Thanks to Waystone, I now have a piece of the Himalayas always with me!!
Great product, decent price and super fast shipping!! I’ll be back!